Last updated: 4 November 2026 · Version 2.1
This Client Service Agreement ("Agreement") is between Buildops Systems Pty Ltd (ABN 80 697 263 175) trading as Buildify PM ("Company", "we", "us" or "our") and the business subscribing to Buildify PM ("Client", "you" or "your").
This Agreement applies together with the Buildify PM Terms of Use (https://buildifypm.au/terms) and the Privacy Policy (https://buildifypm.au/privacy). If this Agreement and the Terms of Use conflict, this Agreement applies. The Client accepts this Agreement by ticking the acceptance box when it registers, by signing the quote or order form, or by paying for the subscription, and the acceptance is recorded with the date and version.
Australian Consumer Law. Nothing in this Agreement excludes, restricts or modifies any right, remedy or guarantee under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot lawfully be excluded or limited.
The Company provides Buildify PM, a construction project management platform, including the web application, the client and subcontractor portals, the Buildify PM mobile app, and related support (the "Service"). The Client's plan, included modules, user and project limits, storage allowance and fees are as set out in its quote, order form or account (the "Order").
The Service is a software tool. The Company does not manage the Client's projects and does not guarantee any project, financial or business outcome.
Where the Order includes onboarding, the Company will help the Client set up its company account, users, roles and permissions, and will provide the training sessions described in the Order. Any import of existing data (for example projects, contacts, cost codes or templates) is limited to what the Order describes. The Client must supply that data in a usable format and check the imported results. Additional setup, training or data work may be charged, and the Company will tell the Client the cost before doing it.
The Client decides who in its business uses the Service and what each person can see and do, including access to project financial figures. The Client may invite its clients and subcontractors to the portals and controls what is shared with them. The Client is responsible for its users and invited users, for keeping their access up to date (including removing people who leave), and for any activity under its account.
The Client will provide accurate information; keep login details secure and use multi-factor authentication where required; review drawings, quantities, estimates, schedules, variations, claims, invoices, safety documents and other records before relying on or issuing them; comply with all laws that apply to its business, including building, work health and safety, security of payment, privacy and consumer laws; and obtain any notices and consents it needs from people whose information it stores in the Service, including photos of people and site attendance records.
The Client will pay the subscription and any setup or add-on fees in the Order. Subscriptions are billed in advance through the Company's payment provider and renew automatically for the same period unless cancelled. For annual subscriptions, the Company will email the Client a reminder at least 30 days before renewal, stating the renewal date, the price and how to cancel. The Company will give at least 30 days' notice of any price change, which applies from the Client's next billing period (for annual subscriptions, from the next renewal). Prices are in Australian dollars and include GST where shown. Except as required by law, fees already paid are not refundable. If payment is overdue, the Company may suspend access after giving notice, and may recover outstanding amounts and reasonable collection costs.
If the Client reaches a limit in its plan (for example users, active projects or storage), the Company will notify the Client, and the Client may move to a higher plan or reduce its usage. The Company will not delete the Client's data because a limit is reached. Upgrades take effect immediately and are charged pro rata; downgrades take effect from the next billing period.
The Client owns the data and content it and its users put into the Service, including projects, documents, drawings, photos and financial records ("Client Data"). The Company handles Client Data, including personal information in it, on the Client's behalf and will:
Project financial figures in the Service are visible within the Client's business only to users whose role and permissions allow it, and are masked from the Company's development team. To help resolve a problem, the Client's administrator may grant the Company time-limited support access. While that access is open, the Company's authorised support staff may view the records needed to resolve the issue, read-only unless the administrator also allows changes. The administrator chooses the scope and how long the access lasts and may revoke it at any time. The Client is notified when access starts and ends, and every record the Company views is recorded in the Client's audit log. The Company may use AI tools to help diagnose issues; they are used only for that purpose and not to train their models.
The Service can connect to third-party services the Client chooses, such as accounting software (Intuit QuickBooks Online, Xero and, where available, MYOB). The Client authorises the Company to exchange data with services the Client connects, and may disconnect them at any time. Those services are governed by their own terms, and to the extent permitted by law the Company is not responsible for their availability, changes or errors. The Client is responsible for checking records synced to or from its accounting system.
The Client's users may use the Buildify PM mobile app on devices they own or control, subject to the Terms of Use and the app store's terms. Some information is kept on the device so it can be used without reception and is removed on sign-out. The Client is responsible for its policies on the use and security of devices used for its work.
Support is provided by email (support@buildifypm.au) during business hours, Perth time, on a commercially reasonable basis, unless the Order includes a different support level. The Company aims to keep the Service available and reliable and to schedule planned maintenance outside normal working hours where practical, but does not guarantee uninterrupted or error-free operation. The Client should keep its own copies of documents it must retain by law.
Where the Client joins a beta or early-access programme, the beta features may change, be limited or be withdrawn, and any discounts or special terms are as set out in the Order. The Client may give feedback, and the Company may use that feedback to improve the Service without obligation to the Client. Beta features are still covered by the data and confidentiality commitments in this Agreement.
The Company may update and improve the Service. If a change materially reduces what the Client receives under its plan, the Company will give at least 14 days' notice, and the Client may cancel before the change takes effect.
This Agreement starts when the Client accepts it and continues while the subscription is active. The Client may cancel at any time; access continues until the end of the current billing period. The Company may suspend or end the Service if payment is overdue after notice, if this Agreement is materially breached and the breach is not fixed within 14 days of notice, or immediately where needed to stop unlawful activity or protect the Service or other users. On termination, clause 7 applies to the return and deletion of Client Data.
The Client retains ownership of Client Data. The Company and its licensors own the Service, including its software, design, templates and documentation. The Client receives a non-exclusive, non-transferable right to use the Service during the subscription in line with this Agreement and the Terms of Use.
Subject to the Australian Consumer Law clause above and to the maximum extent permitted by law, each party's total liability to the other under or in connection with this Agreement is limited to the fees paid or payable by the Client in the 12 months before the event giving rise to the claim, and neither party is liable to the other for indirect or consequential loss, including loss of profit, revenue, opportunity or goodwill. These limits do not apply to the Client's obligation to pay fees, or to either party's liability for fraud or wilful misconduct. To the extent permitted by law, the Company is not liable for loss arising from the Client's reliance on records, figures or documents in the Service that the Client was responsible for checking.
The Client indemnifies the Company against claims, losses and costs arising from the Client's breach of this Agreement or of any law, from Client Data, or from the actions of the Client's users and invited users, except to the extent caused by the Company's own negligence or breach.
Neither party is liable for failure or delay (other than a failure to pay) caused by events beyond its reasonable control, including natural disasters, internet or hosting outages, third-party service failures and government actions.
The Confidentiality, Disputes and General clauses of the Buildify PM Terms of Use (covering assignment, notices, severability, waiver, survival and relationship of the parties) apply to this Agreement as if set out in full.
This Agreement, together with the Order, the Terms of Use and the Privacy Policy, is the entire agreement between the parties about the Service.
This Agreement is governed by the laws of Western Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
By accepting as described above, the Client confirms it has read, understood and agrees to this Agreement, and that the person accepting is authorised to bind the Client.
Buildops Systems Pty Ltd (ABN 80 697 263 175) trading as Buildify PM · Perth, Western Australia · support@buildifypm.au · https://buildifypm.au