Last updated: 4 November 2026 · Version 2.1
These Terms of Use ("Terms") govern access to and use of Buildify PM, our construction project management platform, including the web application, the client and subcontractor portals, the Buildify PM mobile app for iPhone, iPad and Android, and related services (the "Platform"), provided by Buildops Systems Pty Ltd (ABN 80 697 263 175) trading as Buildify PM ("we", "us" or "our").
You accept these Terms and our Privacy Policy (https://buildifypm.au/privacy) by ticking the acceptance box when you create an account or accept an invitation, and your acceptance is recorded with the date and the version of these Terms. Accessing or using the Platform also means you agree to them. If you use the Platform on behalf of a business, you confirm you are authorised to bind that business, and "you" includes that business.
Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right, remedy or guarantee under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot lawfully be excluded or limited.
Subscribers are the businesses (for example builders) that hold a paid subscription. Invited users are people a subscriber invites, such as its staff, clients and subcontractors. A subscriber controls which invited users can see and do what, and is responsible for its invited users' use of the Platform. Invited users who are not themselves subscribers do not pay us and may use the Platform only for the subscriber's projects they are invited to.
You must be at least 18 years old. You must provide accurate information, keep your login details confidential, and tell us promptly of any unauthorised use. You are responsible for activity under your account. We may require multi-factor authentication for some roles.
Paid plans require a subscription. Fees, plan features, limits and billing cycles are shown at sign-up or in your account. Subscriptions are billed in advance through our payment provider (Stripe) and renew automatically for the same period unless cancelled. For annual subscriptions, we will email the subscriber a reminder at least 30 days before renewal, stating the renewal date, the price and how to cancel. Prices are in Australian dollars and include GST where shown. The mobile app is free to download; access depends on a subscriber's subscription. We may change pricing on at least 30 days' notice, with changes applying from your next billing cycle. Except as required by law, fees already paid are not refundable.
You must not: use the Platform unlawfully or in breach of these Terms; upload malicious code; attempt to access the Platform, or other users' or businesses' data, without authorisation; interfere with or disrupt the Platform; reverse engineer or copy the Platform except as permitted by law; or upload content that infringes others' rights or that you do not have the right to share (including photos of people without any consent the law requires).
As between you and us, the subscriber owns the data and content submitted to its account, including projects, documents, drawings and photos ("Customer Data"). You grant us a limited licence to host, process, back up and display Customer Data solely to provide and support the Platform. You are responsible for the accuracy and lawfulness of Customer Data. We handle personal information in Customer Data in accordance with our Privacy Policy.
The subscriber decides what personal information is stored in its account and why, and is responsible for having the notices and consents it needs. We handle that information on the subscriber's behalf and will:
The Platform is a record-keeping and communication tool. It does not provide engineering, legal, financial, safety or building-compliance advice. You are responsible for checking drawings, quantities, estimates, schedules, contract and payment amounts, safety documents and other outputs before relying on them, and for meeting your obligations under building, work health and safety, security of payment and other laws.
The mobile app is licensed, not sold, for use on devices you own or control. Some features use your phone's camera, photo library, location and notifications only with your permission (see our Privacy Policy). Information may be kept on your device so it can be used without reception and is removed when you sign out; you are responsible for keeping your device secure. If you downloaded the app from the Apple App Store, your use of the app is also governed by Apple's standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/); these Terms apply in addition to it. Apple is not a party to these Terms, is not responsible for the app or its support, and has no obligation for any claims relating to it; Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them. Your use of the app must also comply with the app store's own terms.
The Platform can connect to third-party services, including accounting software such as Intuit QuickBooks Online, Xero and, where available, MYOB. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. You authorise us to exchange data with services you connect, and you can disconnect them at any time.
The Platform, including its software, design and content (excluding Customer Data), is owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform during the subscription in accordance with these Terms. All other rights are reserved.
We aim to keep the Platform available and reliable but do not guarantee uninterrupted or error-free operation. We may change or improve features; if we remove a feature that is material to your plan, we will give reasonable notice. Support is provided by email during business hours on a commercially reasonable basis.
Support access. Project financial figures are masked from our development team. To help fix a problem, a subscriber's administrator can grant us time-limited support access. While it is open, our authorised support staff can view the records needed to resolve the issue, read-only unless the administrator also allows changes. The administrator chooses how long it lasts and can revoke it at any time, the subscriber is notified when it starts and ends, and every record we view is recorded in the subscriber's audit log. We use AI tools to help diagnose issues; they are used only for that purpose and not to train their models.
Subject to the Australian Consumer Law clause above and to the maximum extent permitted by law, the Platform is provided "as is" and "as available" without other warranties.
To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, data or goodwill. Where our liability cannot be excluded but can be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again, and each party's total aggregate liability to the other is limited to the fees paid or payable by the subscriber in the 12 months before the claim. These limits do not apply to a subscriber's obligation to pay fees, or to either party's liability for fraud or wilful misconduct.
You indemnify us against claims, losses and costs arising from your breach of these Terms, your Customer Data, or your unlawful use of the Platform, except to the extent caused by our own negligence or breach.
A subscriber may cancel at any time; access continues until the end of the current billing period. We may suspend or end access if these Terms are materially breached or to protect the Platform or other users, giving notice where reasonable. After cancellation, a subscriber's Customer Data remains available for export for 30 days and is then deleted in line with our Privacy Policy, except where we must keep it by law.
Any user can ask us to delete their account by emailing support@buildifypm.au (see "Deleting your account and data" in our Privacy Policy, and https://buildifypm.au/delete-account). Uninstalling the mobile app does not delete your account.
We may update these Terms. We will publish the updated version with a new "Last updated" date and give subscribers at least 14 days' notice of material changes. If you do not agree, you may cancel before the change takes effect.
Each party must keep confidential the other party's non-public business, technical and pricing information received in connection with these Terms, use it only for the purposes of these Terms, and disclose it only to its personnel, contractors and advisers who need to know it and are bound by confidentiality, or where the law requires. This does not apply to information that is public (other than through a breach of these Terms), already known to the receiving party, or independently developed. This obligation continues after these Terms end.
If a dispute arises, either party may give the other written notice of it, and senior representatives of each party will meet (in person or online) within 14 days to try to resolve it in good faith. If it is not resolved within 30 days of the notice, either party may refer it to mediation in Perth, administered by the Resolution Institute, before starting court proceedings. This does not stop either party seeking urgent court relief.
Assignment. You may not transfer your rights under these Terms without our written consent, which we will not unreasonably withhold. We may transfer our rights and obligations to a related company or to a buyer of all or part of our business by giving you written notice, provided the services continue on terms no less favourable to you.
Notices. Notices under these Terms must be in writing and may be sent by email: to you, at your account email address; to us, at support@buildifypm.au. An email notice is received when it is sent, unless the sender receives a delivery-failure message.
Severability. If any part of these Terms is invalid or unenforceable, it is read down or severed only to the extent necessary, and the rest continues in force.
Waiver. A failure or delay in exercising a right is not a waiver of that right.
Survival. Clauses about amounts owing, confidentiality, personal information, intellectual property, limitation of liability, indemnity and disputes continue after these Terms end.
Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
These Terms are governed by the laws of Western Australia, and you submit to the non-exclusive jurisdiction of its courts.
Buildops Systems Pty Ltd (ABN 80 697 263 175) trading as Buildify PM · Perth, Western Australia · support@buildifypm.au · https://buildifypm.au